Frequently Asked Questions

Curious about shopping at Exceptional Motorcars? We'll answer your FAQS!

At Exceptional Motorcars we love helping customers find and purchase the perfect used vehicle that has the price, amenities, and looks they're after. We know the car shopping experience has an intimidating reputation, and that's especially true when it comes to shopping for a pre-owned vehicle. We're here to answer your questions, help you see how approachable the process is, and show you how much quality matters to us!

General:

 

Where are you located?

Exceptional Motorcar is located on County Road in Defiance OH. We're right off Hwy 24 and near the Maumee River.

How can I get ahold of someone?

If you're interested in a used vehicle sale, contact our dealership and ask to speak with a sales member. Calling is the best option if you need an immediate answer. If you can wait a day or two, we suggest filling out our contact us form. We'll get to you via e-mail or phone, depending on the reply choice you choose!

Why should I buy from Exceptional Motorcar?

Why buy from Exceptional Motorcar? Here are a few good reasons:

  • Our dealership is 100% pre-owned. Unlike new car dealerships where the used inventory is an afterthought, it's all we focus on
  • "Every Month is Truck Month" at our dealership, and that's because you'll find well-over 100 used trucks in stock. In fact, we've even been named Northwest Ohio's 1st Choice Truck Dealer!
  • When you buy a quality used vehicle from us that has the Exceptional Certified Vehicle title, you'll receive a 6-month/6,000-mile limited warranty
  • We've always been big on community involvement and love getting into the towns and cities we serve. On a regular basis we also proudly partner with organizations that work on cancer research, and this way we can show our support for affected friends and families
  • How do I know what vehicle is right for me?

     

    Choosing the right vehicle to drive around Napoleon OH and Bryan OH is no small task, and it's important to consider your lifestyle.

  • If you want to stand out and have performance, check out our regular truck or lifted truck inventory
  • For family-friendly driving, you'll find many used SUVS at our dealership, and we always have a few minivans on hand
  • If you want a seasonal vehicle, shop the convertible inventory. Driving a used convertible will make summer days in Archbold OH extra enjoyable!
  • For general commuting that's comfortable and fuel-efficient, we encourage you to check out our used sedan selection. We also have performance sedans for those with a need for speed

    Do you accept trade-ins?

    Trade-in's are a big part of the financing process! We've long been partnered with Kelley Blue Book and we're proud to use their trade-in tools. Before you even come in from Hicksville OH you can enter your vehicle's information and get a reputable estimation. If you want Instant Cash the offer is good for three days (not counting Sundays or holidays). By trading in with us, you're avoiding the hassle of a private sale!

       

    Pre-Owned Inventory:

     

    How can I know the vehicle is in good driving condition ?

    When shopping for a used car to drive around Paulding OH, we know quality is of the utmost importance. Even though our models have had previous owners, all of them have vehicle history reports so you can review their service records. We also have Certified Pre-Owned Models and vehicles with the Exceptional Vehicle label, and with either label you'll get a vehicle that has gone through 100+ point inspection and received extra perks!

    what is the difference between the three types of pre-owned vehicles at Exceptional Motors?

    Pre-owned: these can be from any model year and have any mileage on the odometer.

    Certified Pre-Owned: vehicles must be Certified based on the manufacturer processes and rules. They also receive added perks, like roadside assistance and extended warranties.

    Exceptional Vehicle Certified: go through an 150-point inspection with our Automotive Service Excellence Specialists and receive the previously mentioned extended powertrain warranty.

     

    Finance:

     

    What is the financing process like?

    Start by filling out our online financing application. It's safe and the process takes a few minutes. This option is best for shoppers who feel secure about their credit score and history. If you have concerns, contact our sales team to go through the shorter pre-approval process first.

  • Contact

    Exceptional Motorcar

    20891 County Road 424
    Directions Defiance, OH 43512

    • Sales: (419) 782-0607

    Hours

    • Monday 9:00am - 7:00pm
    • Tuesday 9:00am - 6:00pm
    • Wednesday 9:00am - 6:00pm
    • Thursday 9:00am - 7:00pm
    • Friday 9:00am - 5:00pm
    • Saturday 9:00am - 3:00pm
    • Sunday Closed
     

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